How to contact Discord and submit a help or support request as a user or developer

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• You can contact Discord support directly using their online forms for users and developers, via Twitter, or by reaching them via email at support@discordapp.com. 
• Developers can contact Discord with a specific issue using the Game Dev "Submit a request" feature. 
• If you want a quicker resolution, you can try to use Discord's FAQ help center or community forums to get general support or help from fellow Discord users. 

Discord — the popular group-chatting platform initially designed for gamers — offers users a way to communicate, play games, stream, listen to music, and more. 

With so many users and so many ways to use it, you're likely to encounter problems on the platform. Regardless of the issue — whether it's audio and video functionality, your Nitro subscription, or integrating Discord with a game console — contacting the support team is easy.

You can contact Discord for help and support issues through email at support@discordapp.com, via Twitter, or through various means within their help department. 

How to contact Discord support through a request form

Submitting a request to Discord can help you with several issues. These include bots used in servers, language translations, payments and billing, refunds, and bugs. 

You should first try emailing Discord at support@discordapp.com before submitting a request form. 

Open the request form. 

Click on the dropdown menu and select the option from the list that best fits your issue. 

Choose an issue from the dropdown. Ron Lyons Jr./Business Insider

Enter your email address, a subject line, and your message. 

If the form has another dropdown menu, further specify the issue you're contacting Discord about. 

Now click Submit. 

Click the Submit button after you've entered your issue in the report form. Ron Lyons Jr./Business Insider

How to contact Discord support via Twitter

Contacting Discord over Twitter will put you in touch with a Discord representative, who will either direct you to an appropriate help page or move your conversations to a DM, where they can provide more detailed assistance. 

Log in to Twitter. 

Go to Discord's Twitter page.

Click the Tweet button and type your issue in the box. 

Click Tweet. 

You can reach Discord over Twitter to get support. Ron Lyons Jr./Business Insider

How to contact Discord developer support

Like Discord users, developers are allowed to send support requests. Their request form is a little broader, and the help center isn't as large, but you can still get answers and related assistance. 

Developers can use their own request form to receive help from Discord. Ron Lyons Jr./Business Insider

First, go to the game developers' submission request form. Then provide a description of the problem, how the bug is affecting your program's function, what the program is intended to do without the bug, and what the outcome is of the program with the bug. 

You must also include the operating system you're using and the platform that it's used on.

How to use Discord's help center to resolve an issue

The help center provides general FAQs for answering questions to users who are unfamiliar with the Discord platform and its features.

Select the issue you want assistance with. Ron Lyons Jr./Business Insider

From the categories available on the help center, select the one closely related to your issue. 

Select the relevant support issue. Ron Lyons Jr./Business Insider

Select the most relevant issue from the list of subcategories. 

Follow the steps provided to fix your Discord issue. Ron Lyons Jr./Business Insider

Review the relevant article, which provides a visual explanation and step-by-step guide for fixing your problem. 

How to use Discord's community forums to resolve an issue

Discord's forum section allows users to ask specific questions and get crowd-sourced help from the larger Discord community. 

Sign in to your Discord account.

Go to the Discord forum homepage.

Select a topic or use the search bar in the top-right of the page. 

Check the community forums to see if your issue as already been addressed. Ron Lyons Jr./Business Insider

If you want to make a post of your own, scroll down to the bottom of the page and click on "New Post."  

Enter your post title and message. 

You create a post in the Community Forum to get help from other Discord users. Ron Lyons Jr./Business Insider

Click the Topic dropdown and select the category your issue is most relevant to. 

Click submit. 

Ron Lyons, Jr. Freelance Writer Ron Lyons, Jr is a freelance journalist who has written for Insider's Personal Finance team. Previously he worked on the Insider's Tech desk creating how-to tutorials.  Read more Read less

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